Privacy Policy

Last updated: 14.09.2026

At Mina Mae, we care about your privacy and want you to feel confident when shopping with us.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.

 

1. Who we are

Mina Mae is the name under which our website and products are operated.

Business name: MINA MAE
Website: minamae.co.uk
Email: HELLO@MINAMAE.CO.UK
Address: 34 GLAMIS CRESCENT, ROWLANDS GILLM NE391AT

For the purposes of UK data protection law, we are the data controller of the personal information we collect and process.

 

2. The information we collect

When you visit our website, place an order or contact us, we may collect certain personal information.

This may include:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Order and purchase information

• Personalisation details you provide for an order

• Payment information

• Information you provide when contacting us

• Your marketing preferences

• Information about how you use our website

 

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and information about how you interact with our website.

 

3. How we use your information

We only use your personal information where we have a lawful reason to do so.

We may use your information to:

• Process and fulfil your orders

• Take payment and provide order confirmations

• Deliver your purchases

• Provide personalised products where requested

• Respond to enquiries and provide customer support

• Manage returns, refunds and exchanges

• Improve our website, products and customer experience

• Keep our website secure and prevent fraud

• Send marketing communications where you have given us permission to do so

• Meet our legal and accounting obligations

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless we are legally permitted or required to do so.

 

4. Marketing

If you choose to subscribe to our marketing communications, we may send you emails about Mina Mae, including new products, special offers, seasonal collections and other updates we think may be of interest to you.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.

We will never sell your personal information to third parties for their own marketing purposes.

 

5. Payments

Payments made through our website are processed securely by our chosen payment providers.

We do not normally have access to or store your full payment card details. Payment information is handled by the relevant payment provider in accordance with their own privacy policies and security measures.

 

6. Sharing your information

We only share personal information where necessary to operate our business, fulfil your order, provide our services or meet our legal obligations.

This may include sharing information with trusted service providers such as:

• Website and e-commerce providers

• Payment processors

• Delivery and postal providers

• Email and marketing platforms

• Website analytics providers

• IT, hosting and security providers

• Professional advisers, where necessary

These providers are only given the information they need to provide their services to us.

We may also disclose information where required by law, to protect our rights or to prevent fraud or other unlawful activity.

 

7. Cookies

Our website uses cookies and similar technologies to help it function properly, understand how visitors use the website and, where applicable, provide relevant marketing.

Cookies are small text files placed on your device when you visit a website.

Some cookies are essential for the website to operate, while others are optional and may be used for analytics or marketing.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where available, through our website's cookie settings.

8. How long we keep your information

We only keep personal information for as long as we reasonably need it for the purposes described in this Privacy Policy.

Some information may need to be retained for longer because we are legally required to keep it, for example for accounting, tax or legal purposes.

When information is no longer required, we will securely delete it or anonymise it.

 

9. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

 

10. Your rights

Under UK data protection law, you may have certain rights in relation to your personal information.

Depending on the circumstances, these may include the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information

• Ask us to restrict how we use your information

• Object to certain types of processing

• Withdraw consent where we rely on consent to process your information

• Request that certain information is provided to you in a portable format

These rights are subject to certain legal exceptions and conditions.

If you would like to exercise one of these rights, please contact us at hello@minamae.co.uk.

 

11. Third-party websites

Our website may contain links to websites or services operated by third parties.

If you follow one of these links, please be aware that those websites have their own privacy policies and we are not responsible for how they collect or use your information.

 

12. Children's privacy

Our website is intended for use by adults and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps to remove it.

 

13. International transfers

Some of the service providers we use may process personal information outside the UK.

Where this happens, we take appropriate steps to ensure that your personal information remains protected in accordance with applicable UK data protection law.

 

14. Changes to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page, with the date shown at the top.

 

15. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

 

Mina Mae
Email: hello@minamae.co.uk
Address: 34 Glamis Crescent, Rowlands Gill, NE391AT

You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has not been handled appropriately.

 

We would, however, appreciate the opportunity to address your concerns first, so please contact us before making a complaint where possible.