Returns Policy

 

We hope you love your Mina Mae purchase, but if it isn’t quite right, you’re welcome to return it to us within 14 days of receiving your order.

 

How to make a return

To be eligible for a return, your item must be:

• Returned within 14 days of delivery
• Unused and in its original condition
• In the original packaging, where applicable
• Suitable for resale, with no marks, damage or signs of use

To request a return, please contact us at [insert email address] with your order number and details of the item you wish to return. We’ll then provide you with the information you need to send your return back to us.

 

Return postage

Unless your item is faulty or has arrived damaged, return postage is the responsibility of the customer. We recommend using a tracked service and keeping your proof of postage, as we cannot be responsible for items lost in transit.

 

Refunds

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

 

Approved refunds will be made to the original payment method. Please allow up to 5–10 working days for the refund to appear in your account, depending on your payment provider.

 

Original delivery charges are non-refundable unless the item is faulty or was sent incorrectly.

 

Damaged or faulty items

We take great care when preparing your order. If your item arrives damaged or you believe it is faulty, please contact us as soon as possible at hello@minamae.co.uk, ideally with photographs of the item and packaging.

We’ll be happy to look into this and arrange an appropriate resolution.

Non-returnable items

For hygiene, personalised or bespoke reasons, certain items may not be eligible for return. Where this applies, it will be clearly stated on the product page before purchase.

 

Exchanges

We currently do not offer direct exchanges. If you would like a different item, colour or product, please return your original order within the 14-day period and place a new order separately.